Collanos Workplace User Forum

Product Support => Technical Support (English) => Topic started by: lhowe on June 06, 2007, 02:58:45 PM



Title: slow loading of documents from Collanos
Post by: lhowe on June 06, 2007, 02:58:45 PM
I'm a new user of Collanos. My problem is that when I open a file from Collanos, my computer (not just the program needed to open the file) freezes up, sometimes for a full five minutes. Eventually, the file opens and I can use it. Meanwhile, I'm sitting around doing a lot of waiting.

I understand that Collanos uses Java for some of its functions. Java has always been buggy on my system -- is there a setting or something else that I can do to make it work better? If this is not the reason for the slow opening of files from Collanos, what else might be causing this?

I use Windows XP.


Title: Re: slow loading of documents from Collanos
Post by: lmiller on June 06, 2007, 04:30:24 PM
I am having the same problem.  I t got sower after the upgrade to 1.1


Title: Re: slow loading of documents from Collanos
Post by: Gil Heiman on June 06, 2007, 09:31:53 PM
Our apologies.
We are trying to standardize on ports being used with the application and this may be the reason for the slow down.
A fix is on its way.

Thanks for your patience.