User Poll - How do you prefer to access Collanos Workplace's Help section?

[Gil Heiman]

We are in the process of redesigning our Help section and need to know how our users actually use it. With your answers we may be able to reduce the size of the installation and provide users with a more accurate and relevant content.
Thanks,
The Collanos Team

[MikeA]

I can answer this one right now! We are having a problem syncing. I tried to get help and the help keeps getting timed out. Local docs are a necessity!!!

Mike

[Gil Heiman]

Currently Help is installed with the application so there should be complete offline access to it via Help>Help Contents.

Is this being timed out or the help available on our web site?

[wonder_trout]

Wouldn't it make more sense to have it as a local copy but use the inbuilt replication to keep the documentation up to date? ... And also include 'common issues' type content that arises between major releases? After all, that's what this type of architecture is supposedly good for

[Gil Heiman]

Collanos is great for replicating content for teams of up to 15 members. However, one-to-many (over 15 users) requires sending new content to every single member. From a communications standpoint this is not very efficient.

For this purpose we are using this User Forum to post all release notes and generate correspondeces between the thousands of Collanos members.

As you all noticed, Collanos does require a large download so we are trying to reduce it in size wherever we can, which is why we are trying to move much of the Help section to the web.