Welcome, Guest. Please login or register.
May 13, 2007, 11:44:37 AM
Home Help Search Login Register
News: Check out the Collanos Blog at http://blog.collanos.com.

+  Collanos Workplace User Forum
|-+  Product Support
| |-+  Technical Support (English)
| | |-+  Error on startup
« previous next »
Pages: [1] Print
Author Topic: Error on startup  (Read 189 times)
dov
Newbie
*
Posts: 2


View Profile Email
« on: April 10, 2007, 02:30:25 PM »

Hi,
I just downloaded the program to run on a mac os 10.4.9. I have just upgraded my system from the previous 10.4.8 thinking the problem I have would resolve itself. The problem was that I get an error log file telling me to check log file in my users folder. This file doesn't exist, or atleast I can not see it.
Upon upgrading my system, double clicking on the program, now yealds nothing atall.
If I show package contents and click on the unix exe. file, it tells me it's unable to access the jarfile startup.jar.

Any suggestions would be most appreciated.

Thanks

Dov

Logged
Gil Heiman
Global Moderator
Full Member
*****
Posts: 231



View Profile WWW Email
« Reply #1 on: April 10, 2007, 02:42:13 PM »

Hi Dov,

This still may be related to an outdated JRE:
http://community.collanos.com/index.php/topic,395.0.html

Please check other Mac related postings to see if this is the cause. 
Also, did you do a clean reinstall (removed the old data and application prior to the new install)?
Logged

Gil
Team-Collanos
dov
Newbie
*
Posts: 2


View Profile Email
« Reply #2 on: April 10, 2007, 05:41:15 PM »

Hi Gil,
I updated  java to version 5 from the apple website and it is prioritized in the java prefs. I uninstalled and reinstalled workspace and am still getting no response. The same message  with error log file keeps coming up.

Dov
Logged
Gil Heiman
Global Moderator
Full Member
*****
Posts: 231



View Profile WWW Email
« Reply #3 on: April 10, 2007, 05:53:06 PM »

Can you send us the error log? If its a hidden file then follow the instructions how to find it in the forum:
http://community.collanos.com/index.php/topic,398.0.html
Logged

Gil
Team-Collanos
binarynomad
Newbie
*
Posts: 3


View Profile
« Reply #4 on: April 17, 2007, 09:11:53 AM »

are you running this under a non-admin account user?  I had a similar problem and I figured out that it was because my non-admin account user did not have read/write access to the collanos file directory.  Support also told me the same thing. :-)

let me know if this works for you.

ideamaster - m@c - c0m
mike
Logged
Pages: [1] Print 
« previous next »
Jump to:  


Login with username, password and session length

Powered by PHP Powered by SMF 1.1 RC2 | SMF © 2001-2005, Lewis Media Valid XHTML 1.0! Valid CSS!