Collanos User Forum

Collanos starts up and then disappears (Vista)
But Collanos phone keeps working.
Collanos used to run smoothly in my Vista Business laptop until one day ... :-)
please help (I've tried re-installing, but to no avail)

Can you please send the log files to

support AT collanos.com

?

You will find the logs in the folder 

C:\Documents and Settings\[your name]\Application Data\CollanosWorkplace\Data

Please send us all files you will find there, which end in ".log "

Please zip all files in one archive if possible.

We will then analyse the logs.

I've mailed it
Thx !

I confirm receipt.

it worked !
thx a lot !

Thank you for the good news !   :)

I am also experiencing that after months of use.... can anyone post the results

I have the same  problem with XP.

I installed Collanos.  I retrieved my activation email and entered the password.

Now when I run the app Collanos start up after about 10 secs then crashes.

The log file contains the following:
!SESSION 2009-06-01 21:56:40.265 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.6.0_06
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_GB
Command-line arguments:  -os win32 -ws win32 -arch x86 -clean

!ENTRY org.eclipse.ui 4 0 2009-06-01 21:57:17.984
!MESSAGE Unhandled event loop exception
!STACK 0
java.lang.IllegalStateException: User password cannot be empty
   at com.collanos.cud.client.network.packages.SimpleRequest.checkValidation(Unknown Source)
   at com.collanos.cud.client.network.packages.GetUserProfileRequest.<init>(Unknown Source)
   at com.collanos.cud.client.CollanosAXISCUDService.userProfileView(Unknown Source)
   at com.collanos.services.cud.CUDClientCommunicationService.getUserProfile(Unknown Source)
   at com.collanos.workplace.init.UpdateProfileWizardPage.getUserInfo(Unknown Source)
   at com.collanos.workplace.init.UpdateProfileWizardPage.createControl(Unknown Source)
   at org.eclipse.jface.wizard.Wizard.createPageControls(Wizard.java:170)
   at org.eclipse.jface.wizard.WizardDialog.createPageControls(WizardDialog.java:669)
   at org.eclipse.jface.wizard.WizardDialog.createContents(WizardDialog.java:543)
   at org.eclipse.jface.window.Window.create(Window.java:431)
   at org.eclipse.jface.dialogs.Dialog.create(Dialog.java:1089)
   at org.eclipse.jface.window.Window.open(Window.java:790)
   at com.collanos.workplace.init.InitializationHelper.setupUser(Unknown Source)
   at com.collanos.workplace.WorkplaceApplicationWindowAdvisor.openPerspectives(Unknown Source)
   at com.collanos.workplace.WorkplaceApplicationWindowAdvisor.postWindowOpen(Unknown Source)
   at org.eclipse.ui.internal.WorkbenchWindow.fireWindowOpened(WorkbenchWindow.java:1229)
   at org.eclipse.ui.internal.WorkbenchWindow.open(WorkbenchWindow.java:786)
   at org.eclipse.ui.internal.Workbench$22.runWithException(Workbench.java:1041)
   at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)
   at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
   at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:133)
   at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3800)
   at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3425)
   at org.eclipse.ui.application.WorkbenchAdvisor.openWindows(WorkbenchAdvisor.java:803)
   at org.eclipse.ui.internal.Workbench$27.runWithException(Workbench.java:1361)
   at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:31)
   at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:178)
   at org.eclipse.ui.internal.UISynchronizer.syncExec(UISynchronizer.java:150)
   at org.eclipse.swt.widgets.Display.syncExec(Display.java:4251)
   at org.eclipse.ui.internal.StartupThreading.runWithoutExceptions(StartupThreading.java:94)
   at org.eclipse.ui.internal.Workbench.init(Workbench.java:1356)
   at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2312)
   at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198)
   at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493)
   at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288)
   at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488)
   at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
   at com.collanos.workplace.WorkplaceApplication.start(Unknown Source)
   at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
   at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
   at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
   at java.lang.reflect.Method.invoke(Unknown Source)
   at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
   at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
   at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
   at org.eclipse.equinox.launcher.Main.main(Main.java:1212)

Dear Mhughes,

Our data shows that account "mhughes" is not confirmed yet.

Can it be so?

Can you please answer some questions?

1. Did you not receive the confirmation code?

2. Did you not enter it before the first use?

3. Are you shown Login window when you start Collanos?

4. Could you please send us a screenshot of Collanos window as you see it before the application crashes?

(please send to support AT collanos.com)


Please explain.

BR
Alex