Hello,

please do next:
1.Open menu Start;
2.Select RUN-> small window appear;
3.Key in run and press enter;
4.Key in "java -version" in the apperaedblack window;

What version do you see?

If you have just started to use collanos it is possible to store your data and try to start on fresh Data, but on fresh start you wont see your files.

Hello,

It would be faster if you write to technical support branch. Actually Collanos stores its Data locally - so all you files in encrypted variant and also special mechanism which check authorization is on your HD. So solution: is to verify whether you don have information in Collanos on second machine and than delete your Data folder. After Data folder is deleted it would be possible to  login with new account, but of course there won't be any file.
On standard installation Data folder for different OS is situated in different places, in Windows it is:
C:\Documents And Settings\{Your user name}\Application Data\CollanosWorkplace\{Unique Key}\Data

Link to Technical support branch
http://forum.collanos.com/index.php?topic=1587.0

Hello,

Thank you for your second post, good to hear everything is ok now

Hello,

1.Is you flash disk has same name on both PC (like it is everywhere disk D)?
2.How do you restore on Flash - you each time point to the Data Location?
3.Can you send us you log files:

We also need you? log files:
Go to your Data Folder:
-Please archive and send us all files in Data folder;
-Go to .metadata folder and send us .log file. Folder ".metadata" is hidden, so make settings to your file manager in order to see it;

Hello,

Do you have some information in you spaces?

Hello,

Is each of your application is showing that you are online?
Do you start with one Collanos Name only on one PC or you use one Collanos name for several PC?
Do you use any fire walls or proxy servers?
Do you receive any errors or something else?
Which OS and Collanos version do you use (open menu Help-> about Collanos)
For more objective investigation we need log files from both sides:
1. Start up Collanos;
2. Open menu Help-> Report Problem/Bug -> Submission Form will appear;
3. Fulfil letter body, point there link on forum, and log files will be attached automatically;
4. Press OK button;

You will have to wait a bit and letter window won't disappear until logs will be archived totally. You will receive message about successful sent after all.
Please write answers in Submission form.

Hello,

Did you ever moved Collanos Data  folder?
Did you restored  or modified your OS?

Hello,

Thank you for your description, but we need some additional information.
Can you please send on anna.evpak@collanos.com  e-mail address next information:

1.Please start up your application and make screen shot of the error message;
2.Please send us your log files:
On standard installation it could be found on next root:
/Users/{Your user name}/Library/Application Support/CollanosWorkplace{Unique Key}/Data

Please archive and send us all files in Data folder;

Go to .metadata folder and send us .log file. Folder ".metadata" is hidden, so make settings to your finder or use Terminal in order to get it;

Hello,

Thank you for your Link. We will investigate your suggestion

Hello,

Current Collanos Workplace version 1304 exports all Business objects (Notes,Tasks,Discussions) into external spheres in XML format. In next release such objects would be exported and imported in recognizable variant without title changing.

Hello,

Can you please send us your log files for more objective investigation on anna.evpak@collanos.com

Follow next instruction:
1.Go to C:\Documents And Settings\{Your user name}\Application Data\CollanosWorkplace\{Unique Key}\Data
2.Copy all files, not folders;
3.Go to .metada hidden folder (make settings in you file manager if you can not see hidden folders) and copy there .log file;
4.Please archive all this and send it on e-mail;

   Collanos Workplace provides Drag and Drop functionality for files, folders and Bussines Objects.  Files could be dragged directly to desirable folder on Hard Drive or Desktop.
Currently on Linux files could be copied to HD through Context menu "Save as", folders -  menu "Copy to". Such behavior is caused by Linux OS specificity, but we are going to find solution and are working over this question.

Hello,

Collanos Workplace consist of 3 directories: Application, Configuration and User Data Directory. Default root for all this directories was made according to OS rules. There are defined rules for Windows and Mac OS (one can find description on next link http://developer.apple.com/documentation/MacOSX/Conceptual/BPFileSystem/Articles/WhereToPutFiles.html). On Linux was made investigation and were chosen directories, which basically are used by all other programs.

Folders' titles and statuses (visible/hidden) are made in accordance to RCP folders naming. Data folder contain visible folders and files as well as hidden.