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December 13, 2010, 05:38:23 PM
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1  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Excessively Long Sync on: June 08, 2010, 03:06:25 AM
I've been testing Collanos with a co-worker to see if it is a viable solution for our needs and we finally seem to have things working "good enough" to use...  (See my other posts about the 'Unable to change status' issue, PLEASE).

Anyway, we just added a 3rd person to help test some more, and that person is now having the 'stuck on yellow icon' issue...  He received the Workplace invite, but it won't show up for him.  Myself and the other original tester are both showing up "green" to each other and BOTH of us are seeing the 3rd guy as "yellow".  The '3rd guy' is telling us that nothing is happening on his end.  It's been over an hour so far and our workplace is quite small...

We're ALL using Windows 7 with all the latest updates.

A simple mouse-over shows:

Me:  Active in TechnoWizard   (Green Icon)
Josh:  Active in TechnoWizard   (Green Icon)
Jacob:  Online   (Yellow Icon and no workplace data at all...)

We need this stuff ASAP!!!
2  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 07, 2010, 11:32:32 PM
Got online finally.. Added some files, posted in some discussions, and poof, I'm offline again.  This time, I've been stuck on "Connecting..." for over 2 hours and yet... My traffic says "485.5kb out".  What's more is, there's only me and one other person in the Workplace (we're testing for my company..) and neither one of us are online, so where is this 485.5kb going?
3  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 07, 2010, 04:53:00 PM
Monday morning!  Fired up Collanos and once again, Collanos Phone connects immediately, so that's working great!

Workspace is STILL having issues!!  It's been "Connecting..." for the last 45 minutes...
4  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Problems staying connected on: June 04, 2010, 11:42:12 PM
Yes.  From the hours of searching I've done today, I've found a LOT of users experiencing this.  Based on the dates of the posts, this has been an ongoing issue for YEARS now.  Multiple posts have been made claiming the issue was fixed, but those were ALL followed by a swarm of posts claiming the issue still persists.  I personally and combatting this issue and if it can get resolved soon, my team will finally have a collaboration suite we can actually USE! Smiley

I've been posting here:
http://forum.collanos.com/index.php/topic,2213.0.html
5  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Can I sync for the same user between different computers? on: June 04, 2010, 11:40:08 PM
Sounds like a good 'work around', but a 'real solution' would be much better (allowing the same user to have multiple machines, all sync'ed up, just like MS Groove does).  Thanks for the solution!
6  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 11:37:58 PM
I minimized Collanos and started surfing the internet.  After about 30-45 minutes, I checked on it and sure enough, Collanos is offline again.  I tried changing it back to online and it refuses to let me, giving the same error of unable to change...

If I close Collanos 100% and re-open, it usually connects, but not always...

EDIT:
I just checked again (about 20 minutes after the last check) and now I am back online.

EDIT:
It's been a while, so I checked again and Collanos is offline again.  THIS time (and this is a first for me) Collanos auto-connected after about 5-15 seconds after looking at it, so now is back online...  Is there any way to disable to idle handler so it never signs me off automatically?  I HATE idle handlers and ALWAYS disable them on every program I use.  If I want my contacts to know I am 'idle' or any other status, I will set it myself. 
7  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 10:33:59 PM
Note:
Collanos Phone connects right away every time and has not failed even once.  It's JUST the workspace that is absolutely horrid...
8  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 10:26:56 PM
I was just online for about 20 minutes.  As soon as I posted a reply to a single discussion, I got kicked offline and it refuses to let me back on...

FYI:  I am using Windows 7 and my associate is using Windows XP Pro SP2.

Also Note:
The 'traffic' indicator is showing 86.4kb out, yet I'm "Offline".  My associate is also offline (for real on his end), so where is all this traffic going and why?  Isn't that eating up my upload bandwidth for no reason at all?
9  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 10:17:25 PM
PS:

A simple forum search for  "Unable to change current status, please try again soon" revealed a LOT of your users are experiencing these connection issues.  Maybe it's just me, but... don't you need to be connected to your peers in order to collaborate on a project?   One would think this to be a maximum priority issue that the Collanos team would want to address ASAP...  Kinda defeats the purpose of team collaboration software if the members can't even connect to each other...
10  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 10:12:04 PM
I reinstalled Collanos today due to a mistake I made last night (accidentally hit 'uninstall', but then canceled right away, but think it still managed to delete some files cuz the program wouldnt even come on stating errors with a file that didn't exist when I looked for it).

When I fired up Collanos this time, I logged in with Collanos Phone, and then my workspace connected.  Yay, I am online again!

I'll need to get some peers online to do some more testing, but the testing we did last night was horrible...  I'll post again after a few more hours of testing and let you know how it went...
11  Collanos Workplace Product Support / Technical Support (English) for Collanos Workplace / Re: Unable to change current status, please try again soon. on: June 04, 2010, 09:55:24 PM
I'm still seeing this issue a LOT.  My company was interested in Collanos, but after 2 hours of testing, we've barely gotten anything to work at all...  Our program is constantly going on/offline all by itself with no sort of indication at all to what the problem could be.  I just now restarted my PC, reinstalled Collanos, and instantly it put me offline and I am "Unable to change current status, please try again soon".

We have a team of 30 that has been using Skype for 2 years without a single tiny little bit of an issue, but Skype has no task tracking, discussions, etc...

Please fix ASAP so we can use this otherwise great program!  (Also, some sort of confirmation from tech support that you are actually seeing this would help...)
12  Future... / Feature Requests / Re: Sketch board please! on: May 11, 2010, 04:14:47 AM
http://forum.collanos.com/index.php/topic,1240.msg4139.html
13  Future... / Feature Requests / Re: Whiteboard on: May 11, 2010, 04:13:10 AM
I registered just to reply to this to say, I want this feature too!

I am an Indie Game Developer that started a company called Archon Games.  We are as of yet un-funded, so a free collaboration tool like this would be absolutely incredible.  However, since we deal a LOT in art work with people all over the country, we NEED a white board!  Pretty please??  Kiss
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