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Collanos User Forum  |  Collanos Phone Technical Support  |  Technical Support (English) for Collanos Phone  |  Topic: could not register. 0 Members and 1 Guest are viewing this topic. « previous next »
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rahulmishra
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« on: May 28, 2009, 09:59:13 AM »
Hi All,
    i have recently installed this application but i dont have a collanos user name. so i clicked on Dont have a collanos user name then it asked me for username/password/email. i have given all details but when i click OK it shows me some error message saying "No connection with collanos user directory. Please check your internet connection or try to connect a few minutes later."

please help me out i am not able to use this application.


Rahul
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Alexander.Onishko
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« Reply #1 on: May 28, 2009, 03:34:40 PM »
Hi, Rahul,

Most probably this may happen because of a proxy server.

Please open ports 443 and  9701 in both directions.

And, if your proxy application has the corresponding function, add Collanos to "Trusted applications" list.

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Collanos User Forum  |  Collanos Phone Technical Support  |  Technical Support (English) for Collanos Phone  |  Topic: could not register. « previous next »
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