User Email: Invitee does not see new spaces

[Peter Helfenstein]

A user asked: "why when i invited a member to a workspace, sometimes they cannot see my workspace on their screen and they appear in yellow on the member icon".

Answer: When you invite another member into a space an Collanos invitation is sent to the invited member (to the workplace installation that is linked to this Collanos Name) and the invited member is shown in light blue in the member pane of your workspace. If invitation auto accept is on the invitation is automatically accepted by the members workplace. When your inviting workplace receives the confirmation of this it changes the color of the member in the space to yellow and starts transmitting the content of the workspace. Depending of the size of the data in the space this can need quite a while. When the space has arrived at the invited workplace and it gets opened the status of the new member gets green in the member pane.

Before a space has completely arrived at the invited member it is not visible on the invited members workplace. I assume the situation that you mention above is the situation during the first sending of spaces to new members.

If auto-accept is no on the new member for sure realizes that something is going to arrive since he needs to accept the invitation first. The issue users without auto-accept set to on have is that they often come back to their computer and just before switching the PC off realize that there was content waiting to be sent. Very often in the mean time the sender is offline and that can make it needing quite some time until an invitation process is gone through.

Cheers
Peter