Confirmation email not received

[Matteo Fabiano]

As part of the download registration process, we require users to confirm their registration details.  We do this to protect your privacy and against spam.

Once a user submits her registration details, an email is sent from Collanos to the email the user submitted for registration.  This email contains a confirmation code (and a link) that allows the user to proceed with the registration.  The confirmation code is unique to the user, as well as the current browser session.

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ISSUE:
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As with any other email message, there are instances when the email cannot be delivered to the intended recipient.  These instances are mostly beyond the sender's control.  Possible causes include:

* DNS-level IP blocking
* ISP port blocking
* Enterprise spam filters
* Desktop spam filters

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SOLUTION/WORKAROUND:
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Try the following actions when not receiveing a confirmation email:

* Add support@collanos.com to your address book
* Add support@collanos.com to your spam filter "allowed" list
* Register using a different email address, such as a personal gmail, msn, aol, or yahoo

If you continue to be unable to receive a valid confirmation code, please send an email to: support@collanos.com, providing your ISP name and spam filter settings.

Thank you.

Matteo Fabiano
Collanos, Inc.  "Team-enabling Your Computer."