Sync does not work

[gw78]

Hello !

Me and my colleague synchronize our teamworks and so on.
At the beginnig everything workes fine, but after a few days we cannot sync
anymore and even cannot see us online. The chat also shows both of us as offline.
When we both register a new account it works for some days, but then after some days the same thing happens. Even with an fresh workplace with only a few small files in it.
Will there be a new version of collanos in the near future whitout these problems ?
We really need a working programm and we are planig to install MS Office Groove if collanos does not work in the near future. Groove costs us 39€ per installation and that is a lot of money for a student. So we would definetly be happy if we could use collanos instead.

[Anna Evpak]

Hello,

Is each of your application is showing that you are online?
Do you start with one Collanos Name only on one PC or you use one Collanos name for several PC?
Do you use any fire walls or proxy servers?
Do you receive any errors or something else?
Which OS and Collanos version do you use (open menu Help-> about Collanos)
For more objective investigation we need log files from both sides:
1. Start up Collanos;
2. Open menu Help-> Report Problem/Bug -> Submission Form will appear;
3. Fulfil letter body, point there link on forum, and log files will be attached automatically;
4. Press OK button;

You will have to wait a bit and letter window won't disappear until logs will be archived totally. You will receive message about successful sent after all.
Please write answers in Submission form.

[gw78]

Yes each app is showing that we are online, but the other person is showing offline.
Each installation has a sepparate Collanos Name.
Firewalls are used but we even tested it without any firewall activated.
We don't recieve any errors.
We are using Windows XP pro with the newest Collanos version.
The strange thing is, that it works for some days and then it stops working.
At the beginning of the problems it helped to change the status from online to offline and back. But now it is not working anymore.
We have registered new collanos names for three times and we allways get the same problems after a while.
And that lets me guess, that it can not be a firewallproblem, cause it works fine with a fresh installation with new collanos usernames. I think it could be a problem with the collanos relais server.