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January 29, 2009, 06:14:30 PM
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News: December 11, 2008: Download the new Collanos Workplace 1.4.0.1. For more information see Release Notes.

Collanos User Forum  |  Collanos Workplace Product Support  |  Technical Support (English) for Collanos Workplace  |  Topic: Workplace starting, then shutting down immideately. Mac 0 Members and 1 Guest are viewing this topic. « previous next »
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Author Topic: Workplace starting, then shutting down immideately. Mac  (Read 163 times)
Imladris
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« on: January 13, 2009, 11:26:53 AM »

Problem:

Can´t start collanos workplace. Have a new Macbook, 2.0GHz, 320Gb, and 4Gb.
It worked fine in the start. Then I had to reboot after an update (noe Idea what) and when the Mac was up and running again, collanos wouldn´t work. I´ve tried starting it both from dock, and from applications, but the same thing happens every time: it boots up, a grey Icon (that used to be in colour when it was working) appears on the bar top left, and I get a half aseconds glimpse of the workplace... then it disappears and shuts down...
Have tried to uninstall using the program and installing again.. and I¨ve tried to uninstall by just dragging it to trashcan and downloading the installfile again...

still doesn´t work...

Please.. Help! I´m using it for my exams... and it´s kindof getting critical!
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Alexander.Onishko
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« Reply #1 on: January 13, 2009, 11:58:37 AM »

Dear Imladris,

For us to be able to understand the problem we need your log file.

If you used the defaul location during installation the log files should be found in this path:

/Users/{Your user name}/Library/Application Support/CollanosWorkplace{Unique Key}/Data/.metadata

Please copy the log file from this folder and send it to support AT collanos.com

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Imladris
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« Reply #2 on: January 13, 2009, 12:19:17 PM »

I hope I´ve managed to find the right files!
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Alexander.Onishko
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« Reply #3 on: January 15, 2009, 04:20:04 PM »

The problem was finally solved  Smiley
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Collanos User Forum  |  Collanos Workplace Product Support  |  Technical Support (English) for Collanos Workplace  |  Topic: Workplace starting, then shutting down immideately. Mac « previous next »
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