Status = Connecting... and never changes

[n0nuf]

One more note.  We've reinstalled v1.1 and everything is now working. No d/c's or waiting to connects.  If you need the software to work, uninstall v1.2 and install v1.1.  There is definately a problem with v1.2.

Scott

[Franco Dal Molin]

Regular status updates on the "Connecting..." issue (after updating to Workplace 1.2) can be found here: http://forum.collanos.com/index.php?topic=1173.0

[Franco Dal Molin]

Connecting problem is solved: http://forum.collanos.com/index.php?topic=1173.msg1895#msg1895

[chapparal]

Have done som testing now after the fix, but it seems to me that the problem still occurs. Get the "Connecting..." message and no foreseen update of files from one of the other member in my Workspace. The Traffic info says: 138.52 MB in, but no progress.

Do we need to do something special after the fix. I'll tried a restart.

Knut

[alex07150]

Hi

we have the same problem! we can still not connect!  

on friday v1.2 connecting was no problem (System OS X 10.4.10)!

changes still friday: opened port TCP 9701 in the firewall of the router!
http://www.collanos.com/en/products/workplace/how_it_works

but i still can not connect!

my partner System WIN XP with v1.2 closed firewall ports on his router updated from 1.1 to 1.2 and all the data on his lokal machine is away! he also can not connect!

what can we do!?
if we want to go back to v1.1 we need to uninstall v1.2 but how is the way to get my data back in v1.1 from v1.2! can i import the backup data from 1.2!?

And is the problem known about loosing data while updating to v1.2 on XP machines!?

thx

alex07150

[elnaffar]

Still facing the same problem ...."Connecting...." forever!

[chapparal]

It seems that you are on the right track now Franco.
Everything looks more promising and now I get an immidiate connection and can get offline/online with no delay.

Keep ut the good work!!!

[Franco Dal Molin]

Hi there again, yes, I was too fast yesterday when I said "it is solved"... but in the meantime, it should finally be fixed. :-)

The details:
- Correcting the firewall settings on our super peers was very important and it improved the situation, but it was not yet the real core of the problem
- Yesterday night we migrated all our super peers to the latest Java 6 version and this finally seems to have made the difference

Could you please check one more time and see if Workplaces connect fine now? Appreciate!

Please note:
Regarding the "Data Lost" issues mentioned above: We have heard of some situations when data *seems* to be lost, but in fact the new installation was simply not pointing to the old data directory. Because these problems are quite particular to each user, please get in touch with support[AT]collanos[DOT]com directly. We will help you sort this out. As soon as we see what goes wrong, we will publish a "tips & tricks" post. If you would like to discuss issues different than the "Connecting... problem" of this thread, please start a new separate post. This will better for everybody. Thanks.

[elnaffar]

Franco, your effort is always appreciated. Just FYI, the login process is still relatively slow. It takes on average 3-4 minutes.

Thank you dear.

[chapparal]

I'm impressed Franco

You talked on another post about the theory/practice about rolling out new software and from my professional background I know that very well.
What's impress me is Your quick response about problems and questions on the forum. A lot more software companies should learn from you.

Looking forward to further progress and the "one-to-all" and "all-to-one" sync feature.