Client is not working properly

[Steven Tedjamulia]

I just downloaded the client and it is not working properly.  The icons at the top of the client seem to disappear and when I scroll over them they re-appear.  I can not longer see the maximize and minimize button. 

I am running the client on Windows XP.

Can you advice?

Thanks,

Steve

[Franco Dal Molin]

Hi Steve, thanks for your post.

We are not aware of this problem yet, so it's very important for us to find out what exactly causes this and track down the problem properly. There are three Log Files that we would need to analyze to find out more.

Please go to the directory where you installed the application. There in the folder [b]..\Collanos\workspace\[/b] you will see two files called "[b]error[/b]" and "[b]transport[/b]" (both are text documents). The last file we need is in the [b]..\Collanos\workspace\.metadata\[/b] folder and has no name but is the only text document in that folder.

Please copy and paste these three documents into an email and send them to support AT collanos DOT com.

Thank you very much for you help and we will get back to you very soon with an update.