So far we have not had problems with Collanos consuming hard drive space at an exponential growth.  But we have seen symantec, zone alarm, and wengo phone consuming hard drive space because they constantly write error logs to the operating system.  Some of these error logs can grow to 20gig plus. 

In the case of ZoneAlarm (ZA) you can review the following post
http://forum.zonelabs.org/zonelabs/board/message?board.id=gen&message.id=34871

To get rid of this problem in ZA users should add the following IP addresses:
- 195.141.204.209
- 195.141.204.212
- 206.165.150.222

And open the port range 80, 9700 – 9800
Using TCP connection.
They should be opened both for inbound and outbound traffic via “Trusted Zone” option.

Let us know if you run into any such issues and think it is Collanos.  So far we have not had any incidents that point to Collanos.

Alani,

Good to hear from our Brazillian users.  I am from Brazil as well. 

We know about the linux freezing issue and are working to fix it. 

In order for me to help you I need to get your logs.    Here are some the instructions of how to get your logs on Linux:

http://community.collanos.com/index.php/topic,30.msg702.html#msg702

We have encountered Collanos not restarting and this is one of our priority issues.   Please do not delete this workspace.  We will want to use it to see if our fixes work.  If that is ok with you. 

What you can do is re-install the workspace on a whole other directory and use this until we get this fix.  We hope the fix will come shortly.

Please send me your logs as soon as possible.

Thanks,

Steven Tedjamulia
Head of Product Management
steven DOT tedjamulia AT collanos DOT com
Skype: linuxnovell

In most support situations, we might ask you to send us three Application Log Files. We need those files to analyze and fix the problem. The following post describes how to do this, i.e. where to find the three files on linux and how to send them to us.

To start, please go to the directory where you installed the application. Typically this data is stored in the following path  with the User Name being different from one machine to another:
Home/"username"

Note: If during installation you overwrote the default settings of where to store your data this path is not applicable.

After going to out installation directory you will need to show your hidden files.  To do this you can either hold down CTRL H or you can go view on the file browser and check show hidden files.

In the "MyWorkspaces" folder you will see two files, one is called "error" and the other "transport" (both are text documents). There may be more than one file called "error". Please send us all of them.

The last file we need is in the sub-folder: "MyWorkspaces\.metadata". The file has no name but can be easily identified by the extension ".log". It is the only text document in that folder.

Please copy and paste these three (or more) text files into an email and send them to: support AT collanos DOT com.

Also, please document the detailed scenario of what happened.  Any screen shots would help as well.

Thank you very much for you help and we will get back to you very soon with an update.

We will do this.  Thanks.

Cheers,

Steve

If you want to find your files or find out where your hard drive space has gone you can use the following tools to help you understand what is in your hard drive and how much space is occupied by what.

Here are some tools that can help you do this:

Mac and Windows
http://lifehacker.com/software/disk-space/geek-to-live--visualize-your-hard-drive-usage-219058.php

Mac (This is the one I used)
http://www.id-design.com/software/whatsize/index.php

Shannon,

Just to clarify, was it

(1) folder with 500 files that disappeared from your workspaces
(2) A workspace that disappeared
(3) Collanos will no longer open
(4) other

If (4) then please let us know what exactly disappeared. 

Also, can you please send us your logs. 

You can find instructions on how to send us your logs at http://community.collanos.com/index.php/topic,30.0.html

Please send them to me steven DOT tedjamulia AT collanos DOT com

Thanks,

Steven Tedjamulia
Head of Product Management
steven DOT tedjamulia AT collanos DOT com

By default your logs are stored in your user directory.  If you specified another directory, then you will need to go to that directory.  If not, then follow the instructions:

Go to your terminal and type in the following: (Do not use quotes.)

"defaults write com.apple.finder AppleShowAllFiles TRUE"

You will need to restart your finder.

Go to .collanos

Go to  "MyWorkspaces" folder you will see two files, one is called "error" and the other "transport" (both are text documents). There may be more than one file called "error". Please send us all of them.

The last file we need is in the sub-folder: "MyWorkspaces\.metadata". The file has no name but can be easily identified by the extension ".log". It is the only text document in that folder.

Please copy and paste these three (or more) text files into an email and send them to: support AT collanos DOT com.

Cheers,

Steven Tedjamulia
Head of Product Management
steven DOT tedjamulia AT collanos DOT com

Joe,

Can you please send me your logs.  By default your logs are stored in your user directory.  If you specified another directory, then you will need to go to that directory.  If not, then follow the instructions:

Go to your terminal and type in the following: (Do not use quotes.)

"defaults write com.apple.finder AppleShowAllFiles TRUE"

You will need to restart your finder.

Go to .collanos

Go to  "MyWorkspaces" folder you will see two files, one is called "error" and the other "transport" (both are text documents). There may be more than one file called "error". Please send us all of them.

The last file we need is in the sub-folder: "MyWorkspaces\.metadata". The file has no name but can be easily identified by the extension ".log". It is the only text document in that folder.

Please copy and paste these three (or more) text files into an email and send them to: support AT collanos DOT com.

Also, please send it to me steven DOT tedjamulia AT collanos DOT com.

I will get back to you as soon as possible on what we can do to fix your issue.

Thanks,

Steve

Collanos Workplace requires the use of Java J2SE 1.5 and greater.  Java 1.5 is only supported in Mac OS X 10.4 and later. 

Customers who have an earlier version of OS X will need to upgrade.

Also if you upgrade to J2SE 1.5 release 4 you will need to have Mac OS X v10.4.5 and later.

For more details on what Mac OS X versions are supported with J2SE 1.5 please read:
http://developer.apple.com/java/download/

Cheers,

Steven Tedjamulia
Head of Product Management
steven DOT tedjamulia AT collanos Dot com

If you are using a MAC and have selected the default data directory your Workplace data will be hidden to your finder.  If you would like to make these files visible, then please got to your terminal and type in the following: (Do not use quotes.)

"defaults write com.apple.finder AppleShowAllFiles TRUE"

You will need to restart your finder. 

Here is the reference to the terminal command above.

http://www.osxfaq.com/DailyTips/02-2005/02-01.ws

Cheers,

Steve

Release Notes for Collanos Workplace 1.0.2 (v1.0.2.07)

Today we released Collanos 1.0.2 (v1.0.2.07).

If you are not automatically prompted during start-up to download the new updates, please make sure to check for them in the Help menu under Software Updates -> Find & Install, or you can also download the latest version of Collanos from www.collanos.com. We recommend that all team members update to the latest release to ensure optimal operation of Collanos Workplace and the ability to use the latest features across the entire team(s).

A. New to this Release

There are several new enhancements and fixes released in version 1.0.2

1. German Translation Now Available – Users can now choose German as their language version for Collanos Workplace.  To change your Workplace’s language to German, go to Tools -> Preferences ->  Collanos Workplace -> Choose Workplace Language and then Select German.  You will then need to restart your computer.  Once you restart, Workplace will be in German.  If your operating system is in German and you are installing for the first time, Workplace will default to German.

2. Auto-Accepting of Invitations  – Users can now auto-accept all invitations extended to them.  This will allow you to receive workspaces even if you are not at your computer so long as your Workplace is up and running.  Auto-Accepting invitations is not a default setting, and you will need to turn this on.  To turn on auto-accept, you need to go to Tools -> Preferences -> Collanos Workplace and check Auto-Accept Invitations and then press OK. 

3. Optimization of Peer-to-Peer Traffic – In version 1.0.2, we have optimized the peer-to-peer traffic in the Collanos network which should result in improvements in performance and consistency to the overall Collanos network. 

4. Backup and Retrieving Collanos Data – In certain cases, GA users have not been able to retrieve their backups.  The problem has now been resolved, and users can backup and retrieve their data successfully. 

5. Down Arrow for Presence Changes  – Changing your presence status in Collanos got easier.  Users can click the down arrow next to the presence status on the bottom-right side of the Workplace interface to change presence status.   

6. Cut and Paste Folders – In some instances when cutting and pasting a folder, the folder would disappear.  This issue has been resolved. 

7. Folder Properties Updated – In the past, folder properties were the same as renaming a folder.  With 1.0.2, users can now see the size of the folder and more general information about the folder after clicking on folder properties.  If a folder is empty, then users can choose to restrict a folder to a specific object type from the folder’s properties. 

8. Notification Sound Alerts Now Working on Mac  - Notification sound alerts were not working in the GA version, but this has been fixed for 1.0.2.


B. Things we are still working on

1. Freezing Workplace on Linux – At times when receiving an invitation or notification on Linux, Workplace will freeze or a dialog box will pop-up and not go away.  A way to work around that is to have someone send you a message.  Your workplace should then unfreeze or the pop-up message will disappear. 

2. Stuck Synchronization Between Two Users – In rare occasions, users have encountered problems with not being able to replicate with another team member.  If this happens, users should un-invite the team member from the workspace, and both should restart their Workplace.  We are working on this issue and will have it resolved as soon as possible. 

3. Invitations Not Arriving – In a few occasions, an invitation may not arrive to a specific user and that user will remain light blue in the member’s pane.  This may happen if the sender or receiver goes offline during the invite.  If the user remains light blue for more than 5-10 minutes, un-invite and then re-invite the user.  The same thing may happen when a user is yellow and in the process of receiving a workspace.  This instance is more rare, but un-inviting and inviting should fix this problem.

4. Mac Users Need the latest JRE (J2SE) – If a Mac user does not have the latest JRE (J2SE) from Apple’s website and have it set as default, they may encounter the following problems: Collanos’ icons not appearing properly, installing Collanos, and sometimes even though Collanos installs, it will stop working.  For instructions on how to upgrade to the latest JRE (J2SE), please read the following support document: http://community.collanos.com/index.php/topic,395.new.html#new

5. Folder Structure Replication Inconsistencies and Disappearing Files and Folders – If two users move the same object or folder to different folders at the same time, then two things may happen: (1) folder structures may replicate inconsistently between users, and (2) files and folders may disappear. For now, we recommend users to contact team members before re-arranging files and folders in their workspace to prevent any replication inconsistencies and disappearing files or folders.  We are working on this issue and will soon have it fixed. 

Thanks again for the time you spend providing us with feedback. Please feel free to contact us by email or through our support forum.

Sincerely,

Steven Tedjamulia
Head of Product Management
steven DOT tedjamulia AT collanos DOT com

A. PROBLEM

This document provides instructions for users who are not being able to see their Collanos Icon’s on their Macs.  Also for users who are having problems installing Collanos on their Mac or had Collanos crash after installation.   If you run into any of the following three issues, please follow the instructions in this document to solve them.
Problem with Collanos on a Mac caused by not having the latest Java Version (J2SE)

1) Mac user can store the Collanos icon on the doc, but they cannot always open
Collanos from the doc.  Sometimes the user cannot even store the icon.

2) If a Mac user opens the Collanos application from the bar or from the
application menu, then the arrow below the application does not appear. The
arrow signals that the application is open.

3) When pressing apple button and tab the Mac user cannot see the Collanos
application.

4) Users cannot install Collanos on a Mac.

5) After installing Collanos on a Mac, the Mac crashes.

B. SOLVING THE PROBLEM

If you run into any of the above problems you most probably do not have the right J2SE version or do not have the latest J2SE version as your default J2SE.  Please follow the following instructions to check what version you have and then to change the priority of your versions.  Once you you have the right J2SE version and have it as the default version you should no longer have the above mentioned problems.   
How to check if you have the latest Java Version on Mac

1. Open a terminal (normal you can find it under - Application - Utilities - Terminal

2. Enter the following command:   java version

If java 5 (1.5.0.xx-xx) shows up, then you have the latest version.  If you have java 1.4 or an earlier version, then you will need to install it from Apple’s website: http://www.apple.com/support/downloads/j2se50release4ppc.html

If you have java 5 installed but you do not have it set as default you will need to set is as default for Collanos to work properly.   This is how you would check and then change the default setting:

C. CHANGING YOUR DEFAULT PREFERRED JAVA VERSION

1.   Go to the Finder – Applications – Utilities – Java – JSE 5.0 – Java Preferences and open Java Preferences.

2.   Drag J2SE 5.0 ahead of other J2SE versions that may exist in the preferences secion called “Java Application Runtime Settings”  It is very important that the latest J2SE is on top.

D. RESTARTING YOUR COLLANOS APPLICATION
 
1.   Reboot your computer and open Collanos Workplace. 

2.   If  this does not work, then you will need to uninstall and re-install Collanos Workplace and this should solve you’re your issue. 

Thanks for your feedback.   We are planning to add templates into the product.  Once we have a more specific time line for this feature we will get back to you.

Cheers,

Steve

We will address this issue.  Thanks for the input. 

Cheers,

Steve

Mark,

I had a similar problem to yours on a Mac.  I came to find out that I had an operating log file that had been eating up 12.5 gig of my hard drive.  My bet is some how logging got turned on and this caused the problem. 

The other thing we found out was that when I performed a backup of my data, somehow a copy got left behind after I deleted it.  Also, two large files I had used during testing got left behind in my binaries.  The total space being consumed was 10 gig.  We are fixing this problem. 

Now that I deleted the backup, files in the binary, and log, I have 22.5 gig available. 

Can you please check to see what is causing the disappearance in the your file system. 

Here are some tools that can help you do this:

Mac and Windows
http://lifehacker.com/software/disk-space/geek-to-live--visualize-your-hard-drive-usage-219058.php

Mac (This is the one I used)
http://www.id-design.com/software/whatsize/index.php

Let me know as soon as possible and we will help you solve this problem.

Cheers,

Steve